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I was locked out of my account instantly after purchase !

Posted May 18, 2021 535 views
DigitalOcean Accounts

I don’t know what i did wrong, just created an account and funded it with $5, then => locked out !

And i received an automatic answer stating that it was a definitive decision and they sent me refund…

What did i do wrong ?

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angelo022
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angelo022
edited by MattIPv4

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4 answers
MattIPv4 May 18, 2021

Hey @angelo022,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
- Matt.

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TalyGin May 25, 2021

The same problem for me, I just created account and it was immediately locked, after then I created support ticket and I don’t see any updates on it.
Support ticket number #4828665.
What should I do to resolve issue?

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kakashikks1 July 24, 2021

That is happening to me now. Please help me.

Ticket #04999719

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thejulfikar September 13, 2021

Same thing has just happened to me also!
https://cloudsupport.digitalocean.com/s/case/5004P00001eKZawQAG/account-locked

I want to know what’s wrong with DigitalOchean! This is disappointing!

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