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I was locked out of my account instantly after purchase !

Posted May 18, 2021 997 views
DigitalOcean Accounts

I don’t know what i did wrong, just created an account and funded it with $5, then => locked out !

And i received an automatic answer stating that it was a definitive decision and they sent me refund…

What did i do wrong ?

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angelo022
By:
angelo022
edited by MattIPv4

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9 answers
MattIPv4 May 18, 2021

Hey @angelo022,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
- Matt.

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TalyGin May 25, 2021

The same problem for me, I just created account and it was immediately locked, after then I created support ticket and I don’t see any updates on it.
Support ticket number #4828665.
What should I do to resolve issue?

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kakashikks1 July 24, 2021

That is happening to me now. Please help me.

Ticket #04999719

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thejulfikar September 13, 2021

Same thing has just happened to me also!
https://cloudsupport.digitalocean.com/s/case/5004P00001eKZawQAG/account-locked

I want to know what’s wrong with DigitalOchean! This is disappointing!

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gugo01031990 October 27, 2021

The account was blocked after successful registration (the money was successfully debited from the credit card and has already been returned). I received a letter with my IP address in my email, but the account is blocked - what should I do?

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Alkusr November 23, 2021

Same thing happened to me.

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le6ow5k1 December 11, 2021

Same thing…

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stgallagher December 20, 2021

Same thing. Locked out immediately, no explanation, no response to my ticket.

Ticket #5645100

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tsilviu94 December 31, 2021

The same thing happened to me. [Ticket #5672065]

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