Question

If I Deactivate My Account and Purge My Data, Can I Sign Up Again with that Same Email?

Posted December 2, 2021 136 views
DigitalOcean

As the title says, I want to know if I can sign up for an account with the same email I used in an account I deactivated and purged the data of. I previously was looking for a way to remove the main credit card even if it means tenporarily deactivating the account. I realized deactivating is close to what I was looking for. But if I purge my data and deactivate, would I be able to create a new account with the same email I used for that purged account?

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1 answer

Hello, @xshaunb56x

You can use the same email to open a new account after you’ve deactivated the old one. You can also reach to our support team if you find any difficulties along the process.

I believe a similar question was asked before in the community:

https://www.digitalocean.com/community/questions/deactivate-account

“You are given the option to not purge account data-name, address, company info, CC, PayPal, etc.

…as long as you choose no to the following question:

Would you like to purge all account data when you deactivate?

As long as you choose no to the above, you will be able to reactivate the account at a time of your choosing and shouldn’t need to go through any verification that you may have already gone through.

If you choose yes to the above question, the account will be fully purged and can not be reactivated.

You’d need to set up a new account and go through the steps required to activate it as normal”

Make sure to check our tutorial on How to Deactivate Accounts and Purge Account Data

https://docs.digitalocean.com/products/accounts/deactivate/

Regards,
Alex

  • Sorry, I just wanted more understanding on this, because the other answer didn’t state exactly what I was looking for. Your answer did help! Thank you so much!

  • Hey just to clarify, I CAN create another account with an email that was previously used in another account that is now deactivated? And I mean purged accounts where all the information was erased. I can use the same email to create another account after purging and deactivating an account with that same email?

    • Hello, @xshaunb56x

      Yes, you can use the same email to open a new account after you’ve deactivated the old one. You can also reach to our support team if you find any difficulties along the process.

      Regards,
      Alex