Question

Immediately admin locked after signing up and funding my account.

What a horrible start to my experience with DO, which I was previously looking forward to.

Decided to finally pull the trigger and sign up for DO (the $100 in free credit after funding your account was a great incentive), so I used my email and created an account. I then added my paypal information and funded the account with $5 to get me started for 1 month. Transaction goes through (paypal account uses the exact same email address and name as my DO account), adn then I am immediately Admin Locked and the $5 is refunded to my paypal account. Any ideas what I can do to resolve this? I opened a ticket and no solution. I am trying to get started hosting today, and was very excited to do so with DO. But if this isn’t resolved by EOD I have no choice but to use a different service … one that won’t Admin Lock me the second I sign up … absolutely ridiculous …

Any insight would be greatly appreciated, I have no clue what I did wrong to prompt an immediate Admin Lock.

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I am having the exact problem.

I got my account set up…logged in,then after I paid with paypal I was locked out of my account. my ticke id is #3293473

I am having the exact same problem.

I got my account set up…logged in. No problem, had a user icon with an anglerfish (the one with the lightbulb like the scary one in Finding Nemo).

Then, after I paid with paypal I was locked out of my account:

Account Locked We are sorry to inform you that your account has been locked by DigitalOcean.

With no further explanation, and I didn’t even get an email! You guys really have to fix this! What a terrible USER EXPERIENCE! If you need to block for some reason, at least EXPLAIN and tell us what we can do. Otherwise your service feels like a scam.

Still waiting for an email…


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The Ticket number is #3292761.

Please speed up the process for me. I would really like to get started and I think it is fairly ridiculous that as a new customer I am immediately Admin Locked with no explanation or chance to resolve the issue myself. It is very unprofessional. Thanks Alex

I have the same issue. I got no response over 2 days. My ticket number is #03269091

I’ll be waiting for a response

The Ticket number is #03230188.

Please speed up the process for me. I would really like to get started and I think it is fairly ridiculous that as a new customer I am immediately Admin Locked with no explanation or chance to resolve the issue myself. It is very unprofessional. Thanks Alex

Hello, @jasonkrasavage

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

You’ve mentioned that you’ve already submitted a support ticket, may I ask if our team have already responded to you or you’re still waiting for them to reach back to you? If there is a significant delay in the response time from our team you can then provide me with your ticket reference number so I can try to speed up the process for you.

Hop this helps!

Regards, Alex