Long time waiting support answer, no response - is normal at DigitalOcean?

Im trying move my clients to DO, but after some weeks testing what flavor/panel to install by default (CENTOS Webpanel Pro), when i discovered with the e-mail ports is blocked in my droplet. I googled and saw with this is normal at DO, just do it a port open request - and i do it.

I opened a support ticket five days ago, yeas FIVE DAYS ago and just right now, i dont have it a solution to my problem. This is a standard in DO or you guys have it the same problem at Linode / Vultr / Other cheap vps similar services?

Im thinking in shut down all and terminate my account, bad first experience.

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Accepted Answer

The response times depends on the time of the day you open your ticket and on the ticket frequency, but in the worst case, it doesn’t take more then few hours for the Support team to answer the ticket. So, this is definitely not expected and normal.

Try recreating the support ticket. Or if you have some social media, send them message with the ticket #ID, so they can see what’s happening. Maybe you can post ticket ID here as well, but I’m not sure is anybody checking the Q&A over the weekend.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.