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Accepted Answer
The response times depends on the time of the day you open your ticket and on the ticket frequency, but in the worst case, it doesn’t take more then few hours for the Support team to answer the ticket. So, this is definitely not expected and normal.
Try recreating the support ticket. Or if you have some social media, send them message with the ticket #ID, so they can see what’s happening. Maybe you can post ticket ID here as well, but I’m not sure is anybody checking the Q&A over the weekend.