Hi, I have consumed all the credits of the digital ocean for 60 days in 55 days only, and made the threshold overdue payment today, but it says account - admin locked, please help it restore as soon as possible, because few of our clients website are live on it and this is impacting our work, my ticket id is “[#06777870] Verify Your Account”.
I request to All concerned community members to please help me how to resolve this ASAP.
TIA
Thanks
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HI,
Please help me no prior intimation was given and all my website, files and database are locked, at least give me 24 hours to move all my resources to other server.
Thanks
Hey @largelapisdinghy,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps!
- Bobby.
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