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My account got banned and my ticket hasn't been replied for over a week now.

Posted on October 15, 2024

I’ve been using digital ocean for the past year and one day when I was trying to log back it, the page shows that my account is locked. I wrote a ticket twice, but got no reply to any.



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Hey @43cbaef3e0204febb960bb99a2d61c,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!

- Bobby.

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