My account is locked - what to do?

Hi -

Today, I was leading a small class of students and was hoping to teach on servers. I was under the impression they would be able to create an account and have some credits to apply towards doing something like running a server.

I had them navigate to this link and create an account - https://www.digitalocean.com/landing/do-for-higher-education. But much to my dismay, they were required to enter some credit card information, to which some of them were hesitant.

So I, foolishly I might add, promised that they wouldn’t be charged and if there were worried, they allowed them to enter my credit card info since I figured they’d likely never use all of their credits or were trustworthy enough to switch the account over to their own card if they continued.

I created a new account as well, to demonstrate the process. And then, almost immediately after entering my CC info, my new account was locked. I figured it was because a number of us tried to enter my CC info at the same time 🤦🏻‍♂️.

Anyways, I hope this can be resolved as I am a happy customer and was hoping to spread the word to my students.

All the best, Redacted