Question

My droplet was deleted

Hi Team,

it seems that because my payment card was expired for couple of months and I didn’t realised it, my droplet was deleted from my panel. Is it possible to somehow restore it? I have payed already planty of money for this service therefore I’m quite surprised that it got deleted so fast.

Regards, Adel Belhadj.

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Hi @cutelightseagreenmantaray,

It’s possible there is a Snapshot somewhere in DigitalOcean’s systems. My suggestion is to contact DigitalOcean’s support right away, they would be the ones to assist you with such account issues.

If you have a ticket reference, I can try and speed things up in terms of response and action on it, just post it here.

Hey @cutelightseagreenmantaray,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!