My dropplet is dead 1w ago, can't ssh need help!!

August 16, 2019 152 views
Solutions Scaling DigitalOcean Ubuntu

I am extremely disappointed with the quality of your support. Server goes down 1w ago, due to a security issues. You block the network - ok, but I get NO information abut this. 

Ticket #02894294

I have put 3 tickets and they always give me the same answer.

he solution they give me doesn’t work. I do not have access by SSH to the server, I ping and droplet without responding. The restored all available backups and also does not work, this should resolve the access to the server. It is a Digital Ocean network error. I ask you to help, and manage the ticket to review what happens with the droplet and the solution.

1 Answer

Hi there @JuanMorris,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.
Community Manager.

  • Hey @JuanMorris,

    I’ve just heard back from the support team and they’ve confirmed that they have sent a response to your ticket but have not heard back since. I suggest responding to the ticket if you need any further help.

    - Matt.

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