Question

My email address no longer lets me login to my account. It says that my account does not exist, but my website is still running.

When I enter my username and password (just used last week), it tells me that my account does not exist. I tried Forgot My Password and don’t get an email. Yet my website is still up. Anyone seen this?

I had to create a new account just to post this.


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Hi @kloodge,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Regards, KDSys