Question
My email address no longer lets me login to my account. It says that my account does not exist, but my website is still running.
- Posted on February 23, 2020
- DigitalOcean Accounts
Asked by Brian Pearson
When I enter my username and password (just used last week), it tells me that my account does not exist. I tried Forgot My Password and don’t get an email. Yet my website is still up. Anyone seen this?
I had to create a new account just to post this.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Want to learn more? Join the DigitalOcean Community!
Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.
Hi @kloodge,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
https://www.digitalocean.com/company/contact/#support
Regards, KDSys