Related

Is it possible to take a snapshot of a volume, destroy the volume, then restore it from the snapshot? Question Question
my SGP1 server can't access Question Question

Question

My email address no longer lets me login to my account. It says that my account does not exist, but my website is still running.

Posted February 23, 2020 233 views
DigitalOcean Accounts

When I enter my username and password (just used last week), it tells me that my account does not exist. I tried Forgot My Password and don’t get an email. Yet my website is still up. Anyone seen this?

I had to create a new account just to post this.

Add a comment
kloodge
By:
kloodge

Related

Is it possible to take a snapshot of a volume, destroy the volume, then restore it from the snapshot? Question Question
my SGP1 server can't access Question Question

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
1 answer
KFSys February 23, 2020

Hi @kloodge,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Regards,
KDSys

Reply Report
  • kloodge February 23, 2020

    Thanks KDSys - I was just looking for a “ya, that happened to me, and this was how I fixed it” kind of response … but I hear you loud and clear.

    I submitted tickets to the community and support simultaneously, so hopefully I’ll hear back soon.

    Thanks for your response!

    Reply Report
    • KFSys February 25, 2020

      Hi @kloodge,

      I understand what you mean however the thing is these issues can be pretty personalized/based on account and as such the best place to check is the DigitalOcean support. Thank you for the understanding!

      I hope you’ve gotten an idea and the issue has been fixed already.

      Regards,
      KDSys

      Reply Report

Related

Looking for something else?

Ask a new question Search for more help