My email address no longer lets me login to my account. It says that my account does not exist, but my website is still running.

Posted February 23, 2020 344 views
DigitalOcean Accounts

When I enter my username and password (just used last week), it tells me that my account does not exist. I tried Forgot My Password and don’t get an email. Yet my website is still up. Anyone seen this?

I had to create a new account just to post this.

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1 answer

Hi @kloodge,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)


  • Thanks KDSys - I was just looking for a “ya, that happened to me, and this was how I fixed it” kind of response … but I hear you loud and clear.

    I submitted tickets to the community and support simultaneously, so hopefully I’ll hear back soon.

    Thanks for your response!

    • Hi @kloodge,

      I understand what you mean however the thing is these issues can be pretty personalized/based on account and as such the best place to check is the DigitalOcean support. Thank you for the understanding!

      I hope you’ve gotten an idea and the issue has been fixed already.