Question
My website is unresponsive! What do I do?
- Posted on March 3, 2015
- NetworkingFAQWordPressConfiguration ManagementSecurityUbuntu
Asked by kyravalderas
Ive been trying to login to my website but there is an extra layer of security that keeps kicking me out. After finding the tutorial to fix it-----> https://www.digitalocean.com/community/tutorials/one-click-install-wordpress-on-ubuntu-14-04-with-digitalocean#removing-the-additional-apache-password-prompt-for-admin-areas
I tried following the directions with my existing droplet, but it wouldn’t work so i destroyed that one and started over thinking it was the droplet and thats why my website has had so many problems. I figured i would start from scratch. But now the website won’t even load, because it says the server of the page where it is located is not responding. I can’t do anything unless the website loads. The domain is connected so it should work, i would think. But its unresponsive.
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Hello everyone.
Let me write a quick guide on how you can try and troubleshoot such issues.
Lost Access First, let’s assume you have lost access to your Droplet.
https://docs.digitalocean.com/products/droplets/resources/recovery-console/
The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.
Troubleshooting
First, if you are using Apache, here are some common ways to troubleshoot it
https://www.digitalocean.com/community/questions/how-to-troubleshoot-common-apache-issues-on-linux-server
Now regarding your issue.
In such cases, it’s best to provide us with the Apache2 Config, see the error_logs of both Apache and your Application and provide those as well.
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I would start by figuring out where it goes wrong. Try to serve a static file (html or image) from the web root by going directly to that resource (reignlifechurch.com/index.html). If it serves that, your server is running but it would most likely be an issue with the module or framework configuration you are using. If you are using PHP, do you have the PHP module up and running? Is all those settings correct? Do you have error reporting set (if error reporting is off, you’ll get an empty response instead of a 404 error)? Most server set ups are fairly complicated so saying, “it doesn’t work” is akin to saying, “my car isn’t running”. Without more information, it’s tough to fix.