New credit card

Posted July 22, 2019 957 views

Good morning
I have to update my card for payment of your services but it gives me error. I indicate below the message that results from the platform as soon as I insert the data of the new card “Your card was declined”, but the card is new and expires 07/22. How can I proceed?
I await vs. feedback.
Thank you and greetings

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1 answer

Hey there @info2d2f08ae52ad2e31801915,

That’s not a great situation to be in! Unfortunately, however, this isn’t something that we can help you with on the community as we have no control over accounts or billing.

You’ll need to reach out to our amazing support team who will be able to assist you further with this issue.

Hope that helps!
- Matt.