No domains shown, but unable to add domain, "domain already exists"

Question

I deactivated my DO account some time ago, which I previously used to host a web site, and now I have re-activated it. I created a new droplet.

I still control the original domain, and it is still configured to point to DO’s name servers.

When I visit the “domains” section of my dashboard, I see “Looks like there are no domains here.”. So I type in my domain, choose my droplet from the list, and click “Add Domain”. An error message shows “Domain ‘wbarlow.me’: name already exists.”

I think something didn’t go smoothly in the re-activating of my account. How can I fix this?

alexdo · Answer

Hello, all

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! Regards, Alex

KFSys · Answer

Hi @wjbarlow , It seems the domain is still somewhere in the system and thus it’s not allowing you to re-add it. Unfortunately, this is something we wouldn’t be able to provide an assist here. Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :) https://www.digitalocean.com/company/contact/#support Regards,KDSys

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