Question

No Promo Code section

Posted February 4, 2020 174 views
DigitalOcean Accounts

Just sign up and there is no Promo Code section in the billing tab for me to insert my promo code, what should I do?

I wanted to use my github student code for a school project so should be simple enough? I’m a bit lost here.

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2 answers

Hello guiamado29,

I think if you want to use your GitHub education pack promo code to add balance to your account,you need to submit a ticket to the DigitalOcean’s support team to get what you want.And be sure to use at least one method to valid your account,like pay $5 by PayPal or credit card.

Have a nice day.

Shiroka

Hello, @guiamado29

The promo codes can be added from the Billing page in the Promo code section. In order to create your first Droplet, you must have a valid credit card on your account or make a PayPal deposit even when using a promo code.

You can check this link for more information:

https://www.digitalocean.com/docs/accounts/billing/payments/#promo-codes

If you’ve added a valid credit card or if you’ve made a PayPal deposit you should be able to add the promo code.

Hope this helps!

Regards,
Alex

  • Thanks for the reply.

    I have entered my debit card details during sign up, and there is no Promo Code section in the Billing tab.
    Do I have to make a deposit in order for the Promo Code section to show?

    • Hello, @guiamado29

      You’ve added your credit card and you’ve confirmed your email (your account registration has been completed) you should be good to go. The promo code field should be visible in the Billing section of your account, as shown in the link provided bellow:

      https://www.digitalocean.com/docs/accounts/billing/promo-codes/

      If you redeemed a promo code in the past, you cannot redeem another.

      If you’ve completed all the steps (added a credit/debit card and you’ve completed the registration, e.g received an email that your account has been successfully activated) and you’re still not able to enter your promo code then you can reach to our amazing support team and they will assist you with this.

      Let me know how it goes.

      Regards,
      Alex

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