Question

Problem with server creation

Posted November 8, 2019 777 views
DigitalOcean Accounts

Good Morning,
I need to install a server with 64GB of memory and 16vCPUs, but it is locked.

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Brcarcdsuporte
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Brcarcdsuporte
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  • jasonjpeters November 9, 2019
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    I just checked in my own account and this is not the case. I would suspect that you may need to ensure you have a valid payment method setup …or… you may need to submit a ticket to billing.

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1 answer
bobbyiliev November 11, 2019

Hello,

It is most likely that the size is currently restricted for your account. I believe that you would have to open a ticket to verify your account. Then once verified, the larger droplets would be available for you.

Please reach out to our amazing support team who will be more than happy to assist you with this! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
Bobby

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