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Promo code won't accept

Posted March 20, 2020 210 views
DigitalOcean Accounts

I am trying to add a valid promo code to my account. I have added a payment method and also added a one off payment from PayPal and there is an error saying that I need to link a valid payment first.

What is going on?

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dobbie003
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dobbie003
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1 answer
alexdo March 20, 2020

Hey @dobbie003,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/start/

Hope that helps!
Alex.

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