We received two emails from Digital Ocean in secondary mailboxes, not our main box, and it isn’t clear whether this is real or phishing. Basically, it states, “Your Web Hosting Has Expired – Action Required” and there is a blue button below that says, “Renew Your Hosting Now”. But when we click on it, nothing happens. What are we supposed to do?
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Hi there,
That does sound a bit suspicious, especially since DigitalOcean doesn’t typically use “hosting renewal” emails in that way.
On DigitalOcean, services like Droplets, App Platform, and databases are billed based on usage rather than expiring and needing manual renewal. So emails like that can sometimes be misleading or even phishing attempts.
A few things you can do:
-
Don’t click any links in the email for now
-
Log in directly to your DigitalOcean account from the official site and check your billing and active resources
-
Verify the sender’s email address and headers to see if it actually came from DigitalOcean
If anything looks off or you’re unsure, the safest option is to reach out to support and share the email with them so they can confirm whether it’s legitimate:
They’ll be able to verify this for you and let you know if any action is actually needed.
Heya
DigitalOcean doesn’t have a traditional “web hosting” product that expires, so that email sounds like phishing. DO bills monthly for resources like Droplets, App Platform, etc. and would never phrase it as “your web hosting has expired.”
Don’t click any links in that email. Instead, log into your DO account directly at cloud.digitalocean.com and check your billing page — if everything looks normal there, you’re fine and can safely ignore (and report) those emails.
If you want to be extra sure, check the sender address. Legit DO emails come from @digitalocean.com. Anything else is a red flag.
Regards
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