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Server is disabled due to non-payment.

Posted August 21, 2019 726 views
DigitalOcean

Made the payment. Opened ticket. Need to restore the server. No response from the support team. The server is running a critical business application. How to expedite it?

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kailasr
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kailasr

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2 answers
MattIPv4 August 21, 2019

Hi there @kailasr,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

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  • rprasad August 21, 2019

    please matt , help respond to this ticket as is urgent Ticket #2906291

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    • kailasr August 21, 2019

      Matt, any update? The support team hasn’t responded to the ticket yet. The server is down almost for 12 hours now. Payment is also done a while back. It’s extremely urgent and a show stopper. Please have some respond to this ticket.

      Ticket #2905269

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      • MattIPv4 August 22, 2019

        Hi @kailasr,

        I have asked the team to follow-up on the ticket, unfortunately, that is all I can do and have no further updates for you. Please work with the support team to resolve this.

        - Matt.

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kailasr August 22, 2019

Got it working. Thanks for your support.

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