Question

Snapshot recovery process has problems

First, I apologize for the fact that the wrong topic was chosen (as for droplet, there wasn’t). I have been with you for 2 days, and I consider your system as a cloud for migration. But I have a problem that I already encountered 2 days and because of this problem I have to recreate droplet. The following problem: I have a droplet instance, after several changes, I had to restore the droplet instance from a snapshot. But after recovery, it’s not possible to enter the droplet instance. Connection scheme: SSH key + passphrase. I urgently request an answer to this problem. I repeat, this is the second case of how such a problem occurs.

Respectfully, Jamshid Tursunov

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Sorry to hear this, I am not from DigitalOcean however I run a DigitalOcean backup business.

I would recommend to get your key back on the server you look at booting the droplet in recovery mode, once you are in recovery mode you can mount the file system, inside the mounted foldter (something like /mtn/root/.ssh/) and add your key. Shut the server down (not restart) go into DigitalOcean control panel and select a normal boot, then start the server.

Regards Simon SnapShooter DigitalOcean Backups