Question

Snapshot transfer recipient not receiving the snapshot

Posted December 30, 2019 943 views
DigitalOceanBackupsUbuntu 18.04

I’m transferring the snapshot to another account/owner per this guide: https://www.digitalocean.com/docs/images/snapshots/how-to/change-owners

However, in the receiver’s account the snapshot transfer does not appear for them to accept. It’s been about an hour. Any tips?

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
2 answers

Hey,

We have seen this before, normally its been an error with the account email. Or two accounts under the one account.

Once you confirm the email was correct, I would just send a friendly message to DO support to see what status the transfer is in.

Regards

Simon
SnapShooter DigitalOcean Backups

I was having this issue, transferring snapshots between Digital Ocean Teams. I solved this problem like this:

From the recipient Digital Ocean Team (I presume this works for recipient accounts also), go to Projects > Resources > Take a Snapshot

Then you should see your pending inbound transfer.