Question

Snapshot transfer recipient not receiving the snapshot

Posted December 30, 2019 301 views
DigitalOceanBackupsUbuntu 18.04

I’m transferring the snapshot to another account/owner per this guide: https://www.digitalocean.com/docs/images/snapshots/how-to/change-owners

However, in the receiver’s account the snapshot transfer does not appear for them to accept. It’s been about an hour. Any tips?

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1 answer

Hey,

We have seen this before, normally its been an error with the account email. Or two accounts under the one account.

Once you confirm the email was correct, I would just send a friendly message to DO support to see what status the transfer is in.

Regards

Simon
SnapShooter DigitalOcean Backups

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