Snapshot transfer recipient not receiving the snapshot

Posted December 30, 2019 1.4k views
DigitalOceanBackupsUbuntu 18.04

I’m transferring the snapshot to another account/owner per this guide:

However, in the receiver’s account the snapshot transfer does not appear for them to accept. It’s been about an hour. Any tips?

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2 answers


We have seen this before, normally its been an error with the account email. Or two accounts under the one account.

Once you confirm the email was correct, I would just send a friendly message to DO support to see what status the transfer is in.


SnapShooter DigitalOcean Backups

I was having this issue, transferring snapshots between Digital Ocean Teams. I solved this problem like this:

From the recipient Digital Ocean Team (I presume this works for recipient accounts also), go to Projects > Resources > Take a Snapshot

Then you should see your pending inbound transfer.