Terrible Customer Support - After Digital Ocean Upgrades - Droplets are down and not starting..Production Environments are struck

February 15, 2018 1.3k views
Backups Applications Ubuntu
sandeepkath
By:
sandeepkath

After recent updates from Digital ocean, my production environments got corrupted,

  • We are not able to run any our live services using Digital ocean droplets
  • No SSH or login is working
  • No Console access from Digital Ocean Management console is working and only giving option to Recover the File System, which also failed.
  • Restore from the old backups or snapshots are not working, same errors
  • Customer support is terrible and did not bother to update the tickets or respond to customer urgent requests.

We are struck and lost everything on Digital ocean. PLEASE HELP to recover from this CRISIS.

Thanks,
Sandeep

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3 Answers
3plus2 February 15, 2018

We are in the same situation. It is an absolute disaster.
We do understand that Spectre/Meltdown received much media attention, but the "fix" in this case is much worse than the possible impact of these vulnerabilities.
So far no response to my tickets either.

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digital7b564c91 February 16, 2018

@sandeepkath and @3plus2, I feel your pain as that impacted me heavily as well and DO support is kinda silent and unresponsive which sucks... If this is related to a recent change on DO (Intel security issue) and you were running Ubuntu 12.04 kernel, this has saved me: https://www.digitalocean.com/community/questions/missing-kernel-formerly-a-droplet-running-ubuntu-12-04?answer=41541

Please try it following the steps exactly as described and I hope you will get it back working.

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sandeepkath February 16, 2018

Thanks @digital7b564c91 , I am able to run my service as per your link.

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