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Too long to respond ticket?

Posted March 22, 2019 524 views
DigitalOceanUbuntu 16.04

Hi,
I have a ticket #3848460 haven’t been responded for over 12h.
My droplet has been disabled the networking interface. I have too many complain from my boss and clients.

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longnt
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longnt
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  • EZmaintain March 24, 2019
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    For me it takes just few hours to respond to any maintenance ticket in my factory where I work, we use smart work order management software which allows us to respond faster, earlier when we used paper based work orders it took us 1 day to get back, but this new CMMS software has made things faster, I recommend you get one such tool for your maintenance ticket management.

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jarland March 22, 2019

Greetings!

I’m sorry about that. Our teams have a lot of work in front of them, and it can take them time to circle back to these tickets when going down the list. If you need immediate resolution, please remember that we do provide a cloud control panel that is filled with ways to reach quick resolutions through self-service. This can involve snapshots, backups, new droplet creates, etc.

We want you to have all of the pieces necessary to get back on your feet when an issue occurs, so that you do not have to wait for us. If you do need to wait for us, please understand that we are working as hard as possible to answer.

Jarland

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