Too long to respond ticket?

Hi, I have a ticket #3848460 haven’t been responded for over 12h. My droplet has been disabled the networking interface. I have too many complain from my boss and clients.

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I’m sorry about that. Our teams have a lot of work in front of them, and it can take them time to circle back to these tickets when going down the list. If you need immediate resolution, please remember that we do provide a cloud control panel that is filled with ways to reach quick resolutions through self-service. This can involve snapshots, backups, new droplet creates, etc.

We want you to have all of the pieces necessary to get back on your feet when an issue occurs, so that you do not have to wait for us. If you do need to wait for us, please understand that we are working as hard as possible to answer.