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Trial offer not received

Posted June 30, 2020 111 views
MiscellaneousBilling

I signed up normally and without any reference link. I haven’t received the trial offer of $100 for 60 days.No promo code received. I need this offer to get myself familiarize with the system. Please help me know how to get the offer. I have also raised a ticket regarding this and have received no response till now.

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anupamnitc
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anupamnitc
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MattIPv4 June 30, 2020

Hey @anupamnitc,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

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  • anupamnitc June 30, 2020

    [Ticket #3529697] Trial Offer
    Thanks Matt

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  • anupamnitc about 24 hours ago

    Matt, can I request you for a little more help? They responded me on 30th june and I did exactly what I was told but since then waiting for a response from them to get myself started with the trial offer. I know this is not the right platform to ask this kind of question.So for the last time please convey my message to them.
    Regards
    Anupam
    [Ticket #3529697] Trial Offer

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  • anupamnitc about 1 hour ago

    They responded to my ticket. Problem solved. Got my free trial.
    Thanks Matt

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anupamnitc about 24 hours ago
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