Unable to log in to support portal to create ticket on top of service being down

November 19, 2019 167 views
DigitalOcean Accounts
richardrosenthal
By:
richardrosenthal

Our service went down, and when I go to create a ticket, I’m presented with this rage-inducing message:

“We were unable to log you in to the support portal.
Error: Email not verified”

The page title is just “sso-error”

If there is a place to further verify my email (despite having already done so), I don’t know where it is. Does anyone know how to get past this message?

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1 Answer
MattIPv4 MOD November 19, 2019

Hi there @richardrosenthal,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

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