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Unable to set up the emails created in DO in Outlook?

Posted November 27, 2019 618 views
Email

I have created few emails through my CPANEL of DO but those emails when we use on the webmail is working but when I trying to use the configuration settings on my outlook, the email is neither accepting any emails on my outlook nor letting me send any emails. I am wondering how do we set these emails up on OUTLOOK. Can someone help?

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3 answers
alexdo November 27, 2019

Hello, @WTFC

Could you please let me know if you’ve followed the instructions listed in cPanel on how to configure your mail client? Also can you share the server settings that you’ve configured in Outlook as well?

Regards,
Alex

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WTFC November 28, 2019

I did follow Alex but not working out. Below configuration I am trying to use but it constantly keeps giving the below error:

Secure SSL/TLS Settings (Recommended)
Username: allahabad@wannaparty.in
Password: Use the email account’s password.
Incoming Server: wannaparty.in
IMAP Port: 993 POP3 Port: 995
Outgoing Server: wannaparty.in
SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

The error that OUTLOOK is giving me is as below:

Check your system preferences in Network Panel or something.

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MelodyM November 28, 2019

Hi there!

What are the error messages that you receive when you try to send outgoing mail in Outlook?

When you test sending email to your email address, what is the error reported in the bounce-back message you receive?

Here are some guides which may be useful:

Add an email account to Outlook
https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b

cPanel Email Documentation
https://documentation.cpanel.net/display/76Docs/cPanel+Features+List#ff3a51dc185940ecb16291ba818bcdd1

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