Question

URGENT HELP NEEDED! Droplet is DOWN

Sorry to write here but I have my droplet down, without being possible to restore a backup. This comes after a few days of the droplet going off without knowing the reason.


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

From my cloud-init.log file

2017-02-06 10:25:40,905 - util.py[DEBUG]: cloud-init mode ‘init’ took 0.331 seconds (0.33) Feb 6 10:25:42 educakids [CLOUDINIT] util.py[DEBUG]: Cloud-init v. 0.7.5 running ‘modules:config’ at Mon, 06 Feb 2017 15:25:42 +0000. Up 6.05 seconds. Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_ssh’, ‘cloudinit.config.cc_ssh’] that have attributes [‘handle’] Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_ssh’ due to: No module named cc_ssh Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_ssh with attributes [‘handle’] in [‘cloudinit.config.cc_ssh’] Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_set_hostname’, ‘cloudinit.config.cc_set_hostname’] that have attributes [‘handle’] Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_set_hostname’ due to: No module named cc_set_hostname Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_set_hostname with attributes [‘handle’] in [‘cloudinit.config.cc_set_hostname’] Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_update_etc_hosts’, ‘cloudinit.config.cc_update_etc_hosts’] that have attributes [‘handle’] Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_update_etc_hosts’ due to: No module named cc_update_etc_hosts Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_update_etc_hosts with attributes [‘handle’] in [‘cloudinit.config.cc_update_etc_hosts’] Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘ubuntu’, ‘cloudinit.distros.ubuntu’] that have attributes [‘Distro’] Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘ubuntu’ due to: No module named ubuntu Feb 6 10:25:42 educakids [CLOUDINIT] importer.py[DEBUG]: Found ubuntu with attributes [‘Distro’] in [‘cloudinit.distros.ubuntu’] Feb 6 10:25:42 educakids [CLOUDINIT] stages.py[DEBUG]: Using distro class <class ‘cloudinit.distros.ubuntu.Distro’> Feb 6 10:25:42 educakids [CLOUDINIT] helpers.py[DEBUG]: config-ssh already ran (freq=once-per-instance) Feb 6 10:25:42 educakids [CLOUDINIT] helpers.py[DEBUG]: config-set_hostname already ran (freq=once-per-instance) Feb 6 10:25:42 educakids [CLOUDINIT] helpers.py[DEBUG]: config-update_etc_hosts already ran (freq=once-per-instance) Feb 6 10:25:42 educakids [CLOUDINIT] cloud-init[DEBUG]: Ran 3 modules with 0 failures Feb 6 10:25:42 educakids [CLOUDINIT] util.py[DEBUG]: Reading from /proc/uptime (quiet=False) Feb 6 10:25:42 educakids [CLOUDINIT] util.py[DEBUG]: Read 10 bytes from /proc/uptime Feb 6 10:25:42 educakids [CLOUDINIT] util.py[DEBUG]: cloud-init mode ‘modules’ took 0.211 seconds (0.22) Feb 6 10:25:43 educakids [CLOUDINIT] util.py[DEBUG]: Cloud-init v. 0.7.5 running ‘modules:final’ at Mon, 06 Feb 2017 15:25:43 +0000. Up 6.86 seconds. Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_scripts_vendor’, ‘cloudinit.config.cc_scripts_vendor’] that have attributes [‘handle’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_scripts_vendor’ due to: No module named cc_scripts_vendor Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_scripts_vendor with attributes [‘handle’] in [‘cloudinit.config.cc_scripts_vendor’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_scripts_per_once’, ‘cloudinit.config.cc_scripts_per_once’] that have attributes [‘handle’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_scripts_per_once’ due to: No module named cc_scripts_per_once Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_scripts_per_once with attributes [‘handle’] in [‘cloudinit.config.cc_scripts_per_once’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_scripts_per_boot’, ‘cloudinit.config.cc_scripts_per_boot’] that have attributes [‘handle’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_scripts_per_boot’ due to: No module named cc_scripts_per_boot Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_scripts_per_boot with attributes [‘handle’] in [‘cloudinit.config.cc_scripts_per_boot’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_scripts_per_instance’, ‘cloudinit.config.cc_scripts_per_instance’] that have attributes [‘handle’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_scripts_per_instance’ due to: No module named cc_scripts_per_instance Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_scripts_per_instance with attributes [‘handle’] in [‘cloudinit.config.cc_scripts_per_instance’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘cc_scripts_user’, ‘cloudinit.config.cc_scripts_user’] that have attributes [‘handle’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘cc_scripts_user’ due to: No module named cc_scripts_user Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Found cc_scripts_user with attributes [‘handle’] in [‘cloudinit.config.cc_scripts_user’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Looking for modules [‘ubuntu’, ‘cloudinit.distros.ubuntu’] that have attributes [‘Distro’] Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Failed at attempted import of ‘ubuntu’ due to: No module named ubuntu Feb 6 10:25:43 educakids [CLOUDINIT] importer.py[DEBUG]: Found ubuntu with attributes [‘Distro’] in [‘cloudinit.distros.ubuntu’] Feb 6 10:25:43 educakids [CLOUDINIT] stages.py[DEBUG]: Using distro class <class ‘cloudinit.distros.ubuntu.Distro’> Feb 6 10:25:43 educakids [CLOUDINIT] helpers.py[DEBUG]: config-scripts-vendor already ran (freq=once-per-instance) Feb 6 10:25:43 educakids [CLOUDINIT] helpers.py[DEBUG]: config-scripts-per-once already ran (freq=once) Feb 6 10:25:43 educakids [CLOUDINIT] helpers.py[DEBUG]: Running config-scripts-per-boot using lock (<cloudinit.helpers.DummyLock object at 0x7ff3fe629990>) Feb 6 10:25:43 educakids [CLOUDINIT] helpers.py[DEBUG]: config-scripts-per-instance already ran (freq=once-per-instance) Feb 6 10:25:43 educakids [CLOUDINIT] helpers.py[DEBUG]: config-scripts-user already ran (freq=once-per-instance) Feb 6 10:25:43 educakids [CLOUDINIT] cloud-init[DEBUG]: Ran 5 modules with 0 failures Feb 6 10:25:43 educakids [CLOUDINIT] util.py[DEBUG]: Creating symbolic link from ‘/run/cloud-init/result.json’ => ‘…/…/var/lib/cloud/data/result.json’ Feb 6 10:25:43 educakids [CLOUDINIT] util.py[DEBUG]: Reading from /proc/uptime (quiet=False) Feb 6 10:25:43 educakids [CLOUDINIT] util.py[DEBUG]: Read 10 bytes from /proc/uptime Feb 6 10:25:43 educakids [CLOUDINIT] util.py[DEBUG]: cloud-init mode ‘modules’ took 0.060 seconds (0.06)

Use the control panel, the console and SSH to investigate and bring it back online.