Virtual host / domain only works without www. prefix

Posted on March 4, 2016

Would like to know where i’m making a mistake with the 2 sites i have that i can only access like : site.com instead of www.site.com

I have 3 domains / virtual hosts setup and 1 of them is working perfectly. However the 2 other are setup identical but have this problem.

I did also sudo service apache2 reload to take the new settings but nothing has happened.

Thank you very much for your help.

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nepsilon

March 4, 2016

This comment has been deleted

agomulka

March 8, 2016

Hi!

Based on the error message you’re receiving (NAME_NOT_RESOLVED), there is an issue with DNS records for this domain that is preventing it from resolving outside of the ‘www’ subdomain. To correct this, you will need to update the DNS records for this domain to ensure that the root domain resolves to the same IP address as the ‘www’ subdomain (with an A record of its own), or else that it contains a CNAME record pointing to the ‘www’ subdomain, which will result in it resolving to the same IP address as the subdomain by default.

Hope this helps!

DigitalOcean Support