Question

Website is offline

Our website is currently offline again and has been every day for several hours in the past weeks. I am getting this error message: The requested URL /shop/ was not found on this server.

Apache/2.4.7 (Ubuntu) Server at www.trachten-quelle.com Port 443 Please help get us online again !


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Hi @neilhoffman,

If you are using Apache and you have a 443 error possibly there are 3 problems. Your ownership is wrong, your permissions are wrong OR you don’t have an index.php/html file in your website.

Lastly, your Apache webservice might be down. As such can you check your permissions first, they should be 644 for files and 755 for folders. Then see if the ownership of your files is correct. They should have a user:group which Apache has access to. Lastly, go to the home directory of your website and see if you have an index.php/html file.

Hi @neilhoffman,

If you are using Apache and you have a 443 error possibly there are 3 problems. Your ownership is wrong, your permissions are wrong OR you don’t have an index.php/html file in your website.

Lastly, your Apache webservice might be down. As such can you check your permissions first, they should be 644 for files and 755 for folders. Then see if the ownership of your files is correct. They should have a user:group which Apache has access to. Lastly, go to the home directory of your website and see if you have an index.php/html file.

Hi @neilhoffman,

First, I’ll recommend pinging your domain and making sure it loads from the proper place. Once you know that’s true, enter your Droplet and check your WebService - Apache/Nginx, see if it’s working properly with:

  1. service apache2 status
  2. service nginx status

Additionally, does your website work when your /shop page doesn’t?