Where is the 100$ credits DO promised at sign up?

Posted May 23, 2020 3.7k views

I signed up on DO 5 days ago, and was promised will receive, 100$ credits for 60 days period after I add my credit card and verified with payment; which i did, but haven’t received any mail about this, or there’s no way to check where the 100$ credits are. I have used a droplet for 4 days for which DO has charged me 2.27$ (including tax), then destroyed it yesterday. Even after destroying the droplet, I have been charged for no reason, like my outstanding amount today is increased to 2.61$.

I have raised a ticket in this regard with Ticket #3450311, but still, there’s no response from DO support.

Please respond and let me know what’s wrong, why i am being charged even after destroying the droplet.

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1 answer

Hey @ghazi,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I will ask our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Bobby.