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I signed up on DO 5 days ago, and was promised will receive, 100$ credits for 60 days period after I add my credit card and verified with payment; which i did, but haven’t received any mail about this, or there’s no way to check where the 100$ credits are. I have used a droplet for 4 days for which DO has charged me 2.27$ (including tax), then destroyed it yesterday. Even after destroying the droplet, I have been charged for no reason, like my outstanding amount today is increased to 2.61$.

I have raised a ticket in this regard with Ticket #3450311, but still, there’s no response from DO support.

Please respond and let me know what’s wrong, why i am being charged even after destroying the droplet.
Thanks

Answer 1

bobbyiliev May 24, 2020

Hey @ghazi,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I will ask our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Bobby.

Reply Report

ghazi May 26, 2020

Oh, as I was not able to find the credits, I thought someone from the community could help me.
Ok, I won’t be going on the personal info questions here in the future.

Anyways, the support team has solved the issue, as the credits didn’t credit automatically due to some error, they have added the credits manually.

Thanks.
Reply Report
- bobbyiliev May 26, 2020
  
  Hi there @ghazi,
  
  No problem at all, happy to hear that the support team helped you out with that already!
  
  Regards,
  Bobby
  
  Reply Report
- nimitcodes May 27, 2020
  
  same issue raised the token no reply.
  can you tell me bit more how you solved it?
  also did you paid the dues or it was covered in credits?
  
  Reply Report
  
  bobbyiliev May 27, 2020
  
  Hey @nimitcodes,
  
  Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
  
  Hope that helps!
  - Bobby.
  
  Reply Report
  
  nimitcodes May 27, 2020
  
  Ticket #3460661
  
  Reply Report
  
  nimitcodes May 30, 2020
  
  @bobbyiliev any update or should i close my droplet as i can’t afford it.
  
  Reply Report
  
  bobbyiliev May 30, 2020
  
  Hi there,
  
  You should get a response soon.
  
  Regards,
  Bobby
  
  Reply Report
  
  nimitcodes May 31, 2020
  
  @bobbyiliev got a reply but instead of solving issue they gave me this link https://www.digitalocean.com/docs/billing/promo-codes/
  
  i ask them to credit $100
  
  Please help or else i have no option other than deactivating my account.
  
  Very disappointed by support team.
  
  Reply Report
  
  bobbyiliev May 31, 2020
  
  Hi there @nimitcodes,
  
  Have you tried to reply to the ticket and provide the support team with the additional details? If so I could then ask them to review your reply again.
  
  Regards,
  Bobby
  
  Reply Report
  
  nimitcodes May 31, 2020
  
  @bobbyiliev this is what i replied them
  
  I’m not asking you how to apply promo code
  
  my issue is i have signed up for offer $100 credit valid for 60 days
  i havent received that credit yet and my billing has started so please tell weather your team is going to credit that or not ???
  or else i will deactivate my account.
  
  also very disappointed by your support team takes to long for simple queries
  
  Reply and solve issue as soon as possible..
  
  Reply Report
  
  ghazi May 28, 2020
  
  Hi @nimitcodes,
  
  I just raised the ticket and waited for few days, but got no reply from support, maybe due to getting so many tickets..
  
  Then raised a question on community, hoping someone could have faced the same problem and guide me through,
  
  Then dear friend @bobbyiliev from community, followed up my ticket number to the support.
  The support team added the 100$ credits, the dues are cut from 100$, and the leftover credits are displayed.
  
  Hope this helps you and others who don’t get the credits automatically!
  
  Reply Report
iamjuandelacruz2020 June 1, 2020

Good day. I also got this issue. I created an account and added $5 from my paypal but did not get the $100 free credit for 60 days. I hope you can also help me with this.
Reply Report
- bobbyiliev June 1, 2020
  
  Hi there @iamjuandelacruz2020,
  
  Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
  
  https://www.digitalocean.com/support/
  
  Hope that helps!
  - Bobby.
  
  Reply Report
  
  iamjuandelacruz2020 June 1, 2020
  
  I already created a ticket regarding this. I hope it will be fixed soon. BTW, this is my Ticket #03470407. Thank you for responding.
  
  Reply Report
  
  iamjuandelacruz2020 June 1, 2020
  
  @bobbyiliev,
  Is it okay for me to create a droplet while waiting for the issue to be fixed? I just wanted to try and learn setting up a lemp stack in ubuntu.
  
  Reply Report

Answer 2

ghazi May 26, 2020

Oh, as I was not able to find the credits, I thought someone from the community could help me.
Ok, I won’t be going on the personal info questions here in the future.

Anyways, the support team has solved the issue, as the credits didn’t credit automatically due to some error, they have added the credits manually.

Thanks.
Reply Report
- bobbyiliev May 26, 2020
  
  Hi there @ghazi,
  
  No problem at all, happy to hear that the support team helped you out with that already!
  
  Regards,
  Bobby
  
  Reply Report
- nimitcodes May 27, 2020
  
  same issue raised the token no reply.
  can you tell me bit more how you solved it?
  also did you paid the dues or it was covered in credits?
  
  Reply Report
  
  bobbyiliev May 27, 2020
  
  Hey @nimitcodes,
  
  Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
  
  Hope that helps!
  - Bobby.
  
  Reply Report
  
  nimitcodes May 27, 2020
  
  Ticket #3460661
  
  Reply Report
  
  nimitcodes May 30, 2020
  
  @bobbyiliev any update or should i close my droplet as i can’t afford it.
  
  Reply Report
  
  bobbyiliev May 30, 2020
  
  Hi there,
  
  You should get a response soon.
  
  Regards,
  Bobby
  
  Reply Report
  
  nimitcodes May 31, 2020
  
  @bobbyiliev got a reply but instead of solving issue they gave me this link https://www.digitalocean.com/docs/billing/promo-codes/
  
  i ask them to credit $100
  
  Please help or else i have no option other than deactivating my account.
  
  Very disappointed by support team.
  
  Reply Report
  
  bobbyiliev May 31, 2020
  
  Hi there @nimitcodes,
  
  Have you tried to reply to the ticket and provide the support team with the additional details? If so I could then ask them to review your reply again.
  
  Regards,
  Bobby
  
  Reply Report
  
  nimitcodes May 31, 2020
  
  @bobbyiliev this is what i replied them
  
  I’m not asking you how to apply promo code
  
  my issue is i have signed up for offer $100 credit valid for 60 days
  i havent received that credit yet and my billing has started so please tell weather your team is going to credit that or not ???
  or else i will deactivate my account.
  
  also very disappointed by your support team takes to long for simple queries
  
  Reply and solve issue as soon as possible..
  
  Reply Report
  
  ghazi May 28, 2020
  
  Hi @nimitcodes,
  
  I just raised the ticket and waited for few days, but got no reply from support, maybe due to getting so many tickets..
  
  Then raised a question on community, hoping someone could have faced the same problem and guide me through,
  
  Then dear friend @bobbyiliev from community, followed up my ticket number to the support.
  The support team added the 100$ credits, the dues are cut from 100$, and the leftover credits are displayed.
  
  Hope this helps you and others who don’t get the credits automatically!
  
  Reply Report
iamjuandelacruz2020 June 1, 2020

Good day. I also got this issue. I created an account and added $5 from my paypal but did not get the $100 free credit for 60 days. I hope you can also help me with this.
Reply Report
- bobbyiliev June 1, 2020
  
  Hi there @iamjuandelacruz2020,
  
  Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
  
  https://www.digitalocean.com/support/
  
  Hope that helps!
  - Bobby.
  
  Reply Report
  
  iamjuandelacruz2020 June 1, 2020
  
  I already created a ticket regarding this. I hope it will be fixed soon. BTW, this is my Ticket #03470407. Thank you for responding.
  
  Reply Report
  
  iamjuandelacruz2020 June 1, 2020
  
  @bobbyiliev,
  Is it okay for me to create a droplet while waiting for the issue to be fixed? I just wanted to try and learn setting up a lemp stack in ubuntu.
  
  Reply Report

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