Who decides how traffic is routed?

I get 250ms latency to the Singapore region from Perth, is my ISP taking a bad route?

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Hey friend!

Ouch, that’s a bit rough. The network route is influenced by at least 3-4 parties. Your ISP, us, and at least 1-2 upstream network companies in the middle. Sometimes we can influence the current path, but then sometimes we cannot. What I would do is run an MTR from your location to your Singapore droplet, then another from the droplet to your IP, then include both of those in a support ticket to us where you say something similar to this:

“Based on my location there should be a lower latency path to Singapore. Can you ask your network team to review these two MTRs to determine whether they have any ability to influence this?”

That right there should set you up for the best possible collaboration that we can provide.