Question

why did you take off 5 dollars from my new created account, but you said it is free? i need a good reason for that!

Posted January 26, 2019 928 views
Billing

why did you take off 5 dollars from my new created account, but you said it is free for 100usd
for 2months?i wasn’t noticed. i’ve got a feeling that i was cheated. i need a good reason for that!

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2 answers

As this is a community run forum the mods and members are unfortunately unable to assist with or answer questions in regards to account financials except for very basic details and/or to point you in the direction of the DigitalOcean support/contact section - https://www.digitalocean.com/company/contact/

Hope everything works out!

If you signed up with a credit card and a $100 promo credit, then the amount you’re looking at is a pre-auth, which is to test your card to make sure that it works, and no funds have actually been captured. A pre-auth generally clears within 1-2 business days.

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