Question

Why I cannot activate the Digital Ocean account ?

Once I’m trying to access the digital ocean account it redirect me to Account Activation ticket creation page with title Account Activation Request. And got the response from the support team After manually reviewing your account, we are unable to move forward with activating your account on our platform at this time. What can I do to get recover my account ?


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KFSys
Site Moderator
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January 19, 2025

Hey @mellowstarfish,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - KFSys.

alexdo
Site Moderator
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January 20, 2025

Hey @mellowstarfish,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue!

https://www.digitalocean.com/support/

Hope that helps!

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