Hey @wisdome400,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- KFSys.

[#03493034] that’s the ticket, waiting for your reply

You have not replied me yet

I have the same problem with my Account

Can you all believe this is what they sent to me? lol! Biggest fraud ever!

“ello,

Thanks for the reply back, and thank you as well for your patience in awaiting an update, we’ve been experiencing higher than anticipated volume recently.

Please note that the droplet limit your account was set to is the correct limitation based on when the account was signed-up. As we previously mentioned in our last update, if you still require a limit increase after a minimum of one billing cycle of service with successful payments we will be happy to evaluate your request again.

If you have any other questions or concerns please don’t hesitate to let us know.

Kind Regards,

Lindsey
Developer Experience Specialist
DigitalOcean Support”