Why my droplet is not working?

Everything was working probably, I’ve installed Cpanel and WHM and bought the licenses. Today I was uploading my backups in Cpanel. After Upload completed I tried to extract zip files. After some time I refreshed the page and this happen:

SORRY!If you are the owner of this website, please contact your hosting provider: webmaster@

Why this happened?

Submit an answer
Answer a question...

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Site Moderator
Site Moderator badge
October 24, 2022

Hi @happycyanurchin,

This message is shown when for some reason the domain you are trying to access can’t find a proper virtual host or the Account is Suspended in WHM.

What I’ll recommend is to enter your Droplet via WHM and see if the account is suspended. Additionally, check your virtual host on the done, try and restart whm and cpanel and see if that would help as well.