Question

Why my usage (bill) increases everyday even when I am under 60-days or $100 credit period?

Posted February 23, 2020 93 views
DigitalOcean Accounts

I signed-up on 2/Feb/2020 with the 60-days or $100 credit offer. However, my usage kept growing from $0 to $26 today (23/Feb/2020). I have a droplet that I am using for development and would like the actual billing start after the 60-day period. Is there any promo code that I should request for that needs to be applied? Kindly help.

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1 answer

Hey @vvaradhan,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/start/

Hope that helps!
- Bobby.

  • Hi Bobby,

    Thanks for your pointer. I tried there first, however, it kept me out saying “Unable to find user” and hence, I posted here in the community forum.

    Is there any other way to reach your support team?

    Thanks,

    Varadhan

    • Hi there @vvaradhan,

      If you are unable to sign in to create a support ticket, on the link above there is a “Trouble signing in?” link, which contains a secondary link to a way to contact our support folks without needing to sign in.

      Unfortunately, we cannot assist with support system issues here, nor can we help with account specific issues as mentioned by Bobby above.

      Hope that helps!
      - Matt.

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