Question

Your account has a past due balance.

Posted March 2, 2020 116 views
DigitalOcean Accounts

I’ve paid all outstanding dues. Why am I getting a past due notification in my account? I want to create a team account and I believe that this notification has restricted my account to do so as I can’t locate the team account option in my avatar’s dropdown menu. Your prompt response in this regard will be highly appreciated.

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faisaljaved123
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2 answers
MattIPv4 March 2, 2020

Hey @faisaljaved123,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/start/

Hope that helps!
- Matt.

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faisaljaved123 March 2, 2020

Hi @MattIPv4,

I initially tried to reach out to your customer support team, but when I choose to create a new ticket, I encounter the following error:

We were unable to log you in to the support portal.
Error: Unable to find a user

This has prevented me to contact the support team. Would you be able to look into this and provide a resolution?

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  • MattIPv4 March 2, 2020

    Hi there @faisaljaved123,

    If you head to the link above and press “Trouble signing in?” in the top right, there is a secondary link on the page to contact our support team without needing to sign in.

    Hope that helps!
    - Matt.

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