Question
Access to droplet
- Posted on February 28, 2023
- DigitalOcean Droplets
Asked by dallasdisabilityattorney
A developer set up my account and the droplet and is now unavailable. I cannot get into the droplet. I am on a Windows machine and I download PuTTY. When I open PuTTY I get the PuTTY Configuration screen. I enter the ur, and choose connection types “SSH”. I then have a terminal. After “login as” I type “root”. Next I get "root@myurl’s password with a green block. I am however unable to enter anything - the keyboard does not work!
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I have messing with this now for nearly a month. I CANNOT get access to the droplet, and I certainly cannot find a means to access support from DigitalOcean - it apparently is non-existent. I guess I am just going to have to get an upworker to do this. Such poor support!!
Hello @dallasdisabilityattorney
If you can access the DigitalOcean account where the droplet is located you can try to reset the droplet’s root password.
You can also configure PuTTY to work with ssh-key as already mentioned.
We have a docs on how to reset your root password which you can check here
https://docs.digitalocean.com/support/how-do-i-reset-my-droplets-root-password/
Hope that this helps!
Hi @dallasdisabilityattorney,
Most probably your Droplet was configured to work with an SSH key. I’ll suggest following this tutorial here :
https://docs.digitalocean.com/products/droplets/how-to/connect-with-ssh/putty/
Basically, you’ll need to add your public ssh key to your Droplet and then use that key to connect with Putty. Here is an article on how to add your SSH key to your Droplet
https://docs.digitalocean.com/products/droplets/how-to/add-ssh-keys/