Access to droplet

A developer set up my account and the droplet and is now unavailable. I cannot get into the droplet. I am on a Windows machine and I download PuTTY. When I open PuTTY I get the PuTTY Configuration screen. I enter the ur, and choose connection types “SSH”. I then have a terminal. After “login as” I type “root”. Next I get "root@myurl’s password with a green block. I am however unable to enter anything - the keyboard does not work!

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

I have messing with this now for nearly a month. I CANNOT get access to the droplet, and I certainly cannot find a means to access support from DigitalOcean - it apparently is non-existent. I guess I am just going to have to get an upworker to do this. Such poor support!!

Site Moderator
Site Moderator badge
February 28, 2023

Hello @dallasdisabilityattorney

If you can access the DigitalOcean account where the droplet is located you can try to reset the droplet’s root password.

You can also configure PuTTY to work with ssh-key as already mentioned.

We have a docs on how to reset your root password which you can check here

Hope that this helps!

Site Moderator
Site Moderator badge
February 28, 2023

Hi @dallasdisabilityattorney,

Most probably your Droplet was configured to work with an SSH key. I’ll suggest following this tutorial here :

Basically, you’ll need to add your public ssh key to your Droplet and then use that key to connect with Putty. Here is an article on how to add your SSH key to your Droplet

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

card icon
Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Sign up
card icon
Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We’d like to help.

Learn more
card icon
Become a contributor

You get paid; we donate to tech nonprofits.

Learn more
Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow – whether you’re running one virtual machine or ten thousand.

Learn more ->
DigitalOcean Cloud Control Panel