A developer set up my account and the droplet and is now unavailable. I cannot get into the droplet. I am on a Windows machine and I download PuTTY. When I open PuTTY I get the PuTTY Configuration screen. I enter the ur, and choose connection types “SSH”. I then have a terminal. After “login as” I type “root”. Next I get "root@myurl’s password with a green block. I am however unable to enter anything - the keyboard does not work!
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Click below to sign up and get $200 of credit to try our products over 60 days!
Enter your email to get $200 in credit for your first 60 days with DigitalOcean.
I have messing with this now for nearly a month. I CANNOT get access to the droplet, and I certainly cannot find a means to access support from DigitalOcean - it apparently is non-existent. I guess I am just going to have to get an upworker to do this. Such poor support!!
If you can access the DigitalOcean account where the droplet is located you can try to reset the droplet’s root password.
You can also configure PuTTY to work with ssh-key as already mentioned.
We have a docs on how to reset your root password which you can check here
Hope that this helps!
Most probably your Droplet was configured to work with an SSH key. I’ll suggest following this tutorial here :
Basically, you’ll need to add your public ssh key to your Droplet and then use that key to connect with Putty. Here is an article on how to add your SSH key to your Droplet