Greetings, 14 hours ago my account has been flagged for abuse, for no foreseeable reason nor any forewarning. All its contents were compliant with Digital Ocean T&C.
It contained one single droplet running a wiki website that acted as the transparency portal for our organization, as it is a mandatory requirement by Italian law and any downtime is currently exposing us to major legal consequences.
Support has not provided any explanation, nor offered any possible solution, simply stating “your account was found to be ineligible for activation”.
Is it possible to request a recheck? And if reactivation is impossible, is there a way to obtain backups of said droplet?
Kind regards,
Fabio
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Hey @fabiodaniele,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - KFSys.
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