By Carlos G.
I created a wordpress site for a client. When finished I added my client’s credit card and deleted mine. And after two minutes the account “was flagged for abuse”, why?.
I have sent several support tickets, and there is no a single reply! It’s been three days! and no one from support has replied anything. My client needed the website ready for this week and can’t do anything. There is no one from Digitalocean I can call, NO phone, NO chat, no ticket replies.
Well, I want to cancel the account NOW, and remove my client’s credit card NOW, but I can’t do it either because the account is “locked”. This experience with Digital Ocean is been complete a nightmare!.
Will anybody from DO reply someday?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
This is typical of Digital Ocean. Their abuse team is very slow at replying, if they even bother to reply at all.
Thanks for your reply, Jarland,
After three long days being ignored by Digital Ocean, and my client ready to kill me, I got a reply, got access again, but the website was deleted “by mistake”!.
So (at least) I were able to cancel my account with Digital Ocean. Thank for your reply but I won’t EVER be a client again. It’s been a nightmare. Really. NO support at all. Won’t ever recommend D.O. to any client of course.
Thanks again for your reply.
Hey friend,
As it is my job to get you answers, I just wanted to let you know that I am in search of them. I understand that you have received an answer to your ticket, but I would like to spend more time digging into this. I just wanted to let you know that you were not being ignored here in the meantime. It’s going to take me some time to unravel this.
Jarland
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.