Hey @arunhps7,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

You will need to work with the support team via your ticket that you already have open to resolve your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
- Matt.