Hi, I awoke this morning to find a notice that my account was locked. I responded to the ticket but I have not received a reply from D.O’s staff yet. If anyone who has the ability to speed up this process sees this can you please have the support team reply to ticket [Ticket #6967220].
Not only did we lose access to the work that was done, we’re unable to access our data that was stored on the droplets.
open 3 tickets and no one can respond it
[Ticket #6967220] [Ticket #6965984] [Ticket #6967832]
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hi @littlecyanshark,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue!
Hope that this helps!
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.