By Hamilton14
Hi All,
My account has been locked “because your recent account activity is atypical” and all droplets have been powered down for the last 26 hours. I responded to the e-mail requesting information about what the droplets are being used for 3 hours after the lock and, about 12 hours ago, updated the ticket in the DigitalOcean system, but have not had access to my account restored or received any updates or correspondence.
How long does it generally take for a resolution to an account lock?
Thank you.
P.S. If any DigitalOcean staff are reading this; the ticket number is 03129576 and I would sincerely appreciate a rapid resolution to this issue.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Accepted Answer
Hi there @Hamilton14,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt, Community Platform Manager.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Start building today
From GPU-powered inference and Kubernetes to managed databases and storage, get everything you need to build, scale, and deploy intelligent applications.
