By Hamilton14
Hi All,
My account has been locked “because your recent account activity is atypical” and all droplets have been powered down for the last 26 hours. I responded to the e-mail requesting information about what the droplets are being used for 3 hours after the lock and, about 12 hours ago, updated the ticket in the DigitalOcean system, but have not had access to my account restored or received any updates or correspondence.
How long does it generally take for a resolution to an account lock?
Thank you.
P.S. If any DigitalOcean staff are reading this; the ticket number is 03129576 and I would sincerely appreciate a rapid resolution to this issue.
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Accepted Answer
Hi there @Hamilton14,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt, Community Platform Manager.
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