By Bora
Recently I created an account on DigitalOcean. Just after I finished the process and saw the provision on my credit card and go next page system gave me a message as “Additional Information Required”. I created a ticket but I can’t get an answer for my ticket also. To use your system should not be this hard. Please help me about this problem.
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Hey @boracoral,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
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