Cannot create/reply to tickets. What is wrong with the DO website?

I need to re-enable networking for my compromised droplet, but I am unable to create nor replay to the ticket to resolve this issue.

When I click “submit ticket” to create a new ticket, “submit button” turns grey, but nothing happens and website stays same.

When I reply to existing ticket (“networking disabled”), at first it seems like the reply has been posted, but when I refresh the ticket screen, the reply is gone and nothing has been posted.

I’ve tried both Chrome and Microsoft edge, but the problem is same.

Can you please take a look at this ticket system issue as well as my droplet issue ASAP?

Thank you.

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Actually, I just found the reason.

I tried to reply/create new ticket that contains a dropbox URL (

It seems like DO website doesn’t create new ticket with dropbox URLs in it.

Now, I was able to reply to a ticket after removing dropbox URL!


Since this is the community, which consists mainly of DigitalOcean customers, we wouldn’t be able to access your account or determine if it’s a platform or client-side issue that’s causing the responses to fail.

What I would recommend is using the link below to get in touch if you’re not able to submit a ticket via the DigitalOcean control panel. Ignore the “Existing Customer?” bit and fill out the form with the same name and e-mail address that is used for your account.

Detail the issue in full, be as complete as possible, and hopefully that’ll help.