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Cannot create/reply to tickets. What is wrong with the DO website?

Posted April 24, 2017 3.9k views
DigitalOceanAPI

I need to re-enable networking for my compromised droplet, but I am unable to create nor replay to the ticket to resolve this issue.

When I click “submit ticket” to create a new ticket, “submit button” turns grey, but nothing happens and website stays same.

When I reply to existing ticket (“networking disabled”), at first it seems like the reply has been posted, but when I refresh the ticket screen, the reply is gone and nothing has been posted.

I’ve tried both Chrome and Microsoft edge, but the problem is same.

Can you please take a look at this ticket system issue as well as my droplet issue ASAP?

Thank you.

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hwanikani
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hwanikani

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2 answers
jtittle1 April 24, 2017

@hwanikani

Since this is the community, which consists mainly of DigitalOcean customers, we wouldn’t be able to access your account or determine if it’s a platform or client-side issue that’s causing the responses to fail.

What I would recommend is using the link below to get in touch if you’re not able to submit a ticket via the DigitalOcean control panel. Ignore the “Existing Customer?” bit and fill out the form with the same name and e-mail address that is used for your account.

https://www.digitalocean.com/company/contact/

Detail the issue in full, be as complete as possible, and hopefully that’ll help.

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  • hansen April 24, 2017

    @ryanpq Can you assist? status.DO doesn’t list any delays or errors currently.

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    • hwanikani April 24, 2017
      [deleted]
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    • ryanpq April 24, 2017

      That is odd. We are not seeing any widespread issues today affecting the control panel. I’ve asked the support team about the dropbox link being an issue, as far as I know that shouldn’t prevent a ticket from being submitted. For anyone else who comes by this page here are a couple tips:

      1.) If you are running an ad blocker, disable it. We do not serve any ads to our users on our site or control panel but we do make use of some CDN delivered content that we have found can sometimes be blocked by ad blockers. The developer console will help you to see if this is happening.

      2.) If for any reason you are unable to submit a support ticket from the web site or control panel you can also email contact@digitalocean.com to open a ticket. You will receive and can reply to any updates on the ticket by email while our team assists.

      You can also reach us 24/7 via Twitter DM or Facebook Messenger. While these platforms are not covered under our privacy policy so we’re not able to discuss account specifics we’re already ready to assist with getting you in contact with the support team and troubleshooting technical issues.

      Reply Report
hwanikani April 24, 2017

Actually, I just found the reason.

I tried to reply/create new ticket that contains a dropbox URL (https://www.dropbox.com/s/js97fastxcf0xkw/psaux.png?dl=0).

It seems like DO website doesn’t create new ticket with dropbox URLs in it.

Now, I was able to reply to a ticket after removing dropbox URL!

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