Customer queries not being answered?
Hello Account Manager,
Since I’m a new customer I would like to know whether Digital Ocean provides support at least though “Ask Questions” channel? I’m not seeing any kind of answers or responses from Digital Ocean team members? Or am I missing anything here? Even I file a ticket I get response after a week or so. Is this the way Digital Ocean provides support for the their customers? If you can provide answers to this, I would like to make a decision whether I can stay with your plan or not?